Privacy Policy
Last updated: February 2026
1. Who We Are
FlexGuide (“we”, “us”, “our”) is a workspace search consultancy based in Brussels, Belgium. We operate the website flexguide.be and related services.
For the purposes of the General Data Protection Regulation (GDPR) and Belgian privacy law, FlexGuide acts as the data controller for the personal data collected through this website.
Contact: hello@flexguide.be
2. What Data We Collect
We collect personal data only when you voluntarily provide it to us, including:
- Contact information: name, email address, phone number (when provided)
- Professional information: company name, city, team size
- Enquiry details: workspace requirements and messages you submit via our contact form
- Technical data: anonymised usage data collected via analytics tools (e.g. page views, referral sources)
We do not collect sensitive personal data (as defined under GDPR Article 9).
3. How We Use Your Data
We use the data you provide to:
- Respond to your workspace enquiry and provide our search consultancy service
- Communicate with you throughout the search process
- Match you with relevant workspace operators in our network
- Improve our website and services
- Comply with our legal obligations
The legal basis for processing your data is legitimate interest (providing the service you have requested) and, where applicable, your consent.
4. How We Share Your Data
We do not sell or rent your personal data to third parties. We may share your data with:
- Workspace operators: only with your knowledge and consent, as part of the matching process
- Service providers: such as email delivery services (Resend) who process data on our behalf under data processing agreements
- Legal authorities: where required by law
5. Data Retention
We retain your personal data only for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Contact form submissions are retained for a maximum of 3 years unless you request earlier deletion.
6. Your Rights (GDPR)
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict or object to our processing of your data
- Data portability — receive your data in a structured format
- Withdraw consent at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at hello@flexguide.be. We will respond within 30 days.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA) at www.dataprotectionauthority.be.
7. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.
9. Contact
For any privacy-related questions or requests, please contact us at:
FlexGuide
Brussels, Belgium
hello@flexguide.be